What Do You Do When You Have to Groom an Unfamiliar Breed?
A client calls stating they own a breed that you have never groomed before. You’ve seen it at dog shows but have never had an opportunity to groom one. Or maybe you’ve never even heard of or seen the breed before.
The conversation goes something like this:
“I have a Bedlington*. Do you know how to groom them correctly?”
“Why yes, Mrs. Jones,” you say with confidence. “We certainly can make your Bedlington look like a Bedlington!”
You book the appointment for the following day, but once you get off the phone, panic sets in. You’ve never seen this type of dog cross your grooming table. You don’t have a clue as to how to actually groom it correctly. What do you do?
The first thing I would tell you is – don’t panic!
Here are three core strengths you need to have in order to groom any dog breed.
- Strong technical skills – If your clipping, guard comb work, scissoring, blending, and basic hand stripping skills are good, you should be able handle this without much of a problem.
- A solid understanding of canine anatomy – If you understand that bones and muscles create a sound dog, it becomes even easier.
- Know how to translate a breed standard – If you can interpret the written breed standard into a visual – you are golden.
So what’s next? How are you going to be confident when that client walks in the door tomorrow?
Your next step is to look up the breed in reference books. If you have an American Kennel Club (AKC) Complete Dog Book (or a similar book from your country), start there. This will give you the official breed standard. Review the breed profile. Read about the history of the dog to gather clues about the dog. After a quick scan, you will have a good idea of the size, temperament, structure, and coat type of this new dog. Most will also have photos that accompany each breed. If you don’t have an official breed standard book handy, you can always look it up online.
Once you have become familiar with the breed itself, take a look at your grooming books. Review the instructions. Compare the instructions to what you have read in the breed standard.
The Internet is an invaluable research tool. Use it wisely. Most breeds will have a parent club that hosts an official site for the breed. Spend a few minutes reviewing images of top winning dogs in their galleries. With a little luck, you may even find grooming directions or links to grooming directions from dedicated breeders.
As groomers and stylists, we are a visual bunch. As the saying goes, a picture is worth a thousand words. This is so true for us. I love to do Google image searches of breeds I’m not familiar with. Here’s a key to finding good images. When you enter the words in the search bar, add words like this: AKC Champion Bedlington Terrier or UKC Champion Fresian Water Dog. There is a big difference if you type into your search engine, “images of Miniature Schnauzers” verses “images of AKC Champion Miniature Schnauzers.” You will pull up a WIDE assortment of images. Some will be great. Others not so great. Some will be worthless. And others will be totally off the mark. You need to have enough knowledge to filter through the images, finding the best images to suit your needs.
Use a little caution when looking up information online. Always remember – not everything posted on the internet is correct or presents the best image of a breed. Make sure you use all your resources to gather the most accurate information possible.
Watching videos on the breed in question is also a great option. Again, a word of caution – not every ‘how to video’ on the internet will be beneficial. Today, anyone can post a video online. Unfortunately, there is a lot of poor quality grooming being featured – especially if it is free. Go to trusted sources that are truly qualified to demonstrate how to groom a particular breed.
Yes, you need to do a little research. Will it require a little effort? Yep.
As pet groomers and stylists, we get to see plenty of dogs. It’s rare and exciting to get a breed you are not familiar with. Most of us pros enjoy the challenge of learning about a new breed. Figuring out what we will need to do to make the dog look like it should – or could – look like if the owners allow you to groom it correctly.
I know, I know… Many owners just want the hair shaved off their dogs once they walk through your door. If the dog is in poor condition, the only humane option is to shave the coat off and start over. That’s always a disappointment once you’ve put in effort to educate yourself. But hopefully, the new client spurred you to learn few new things you can add to your knowledge toolbox even if you didn’t get to execute the trim!
What do YOU do to prepare? Jump over to the Learn2GroomDogs Facebook page and tell us about it!
Happy trimming!
~Melissa
A positive attitude helps you deal more easily with daily affairs. It brings brightness into your life, making it easier to avoid worries and negative thinking.When you’re positive, you have a clear, calm mind that is open to possibilities and see opportunities where others see nothing.
Wikipedia defines lifelong learning as, “The ongoing, voluntary, and self-motivated pursuit of knowledge for either personal or professional reasons.”
Successful pet professionals are achievers. You aren’t going to see successful pet grooming teams dragging around the shop. Nope. They are buzzing with activity. They are constantly on task, on schedule, and looking for a way to shave moments off any task without sacrificing quality. Their hands and feet are never still.
Curiosity might have killed the cat, but a new study by psychologists suggests that curiosity is very good for people. If you want a rewarding career – be curious.
Being persistent after it seems like everything has failed is one of the hardest things to do. You just want to give up. Give up on the dog. Give up on a technique. Give up on yourself.
If you want to be successful at your job and move up, you need to be passionate about your work. You need to be motivated and driven to be the best you can be. Passionate people love their work.
Passion is an emotion that comes from within you. It’s your enthusiasm. Your motivation. Your drive.
Think about how the medical profession is organized… when you need a routine annual medical exam, do you book an appointment with a Podiatrist? No. You’d get an appointment at your regular clinic, where they deal primarily with routine and preventive health care. Depending on your condition, you might get an appointment with a nurse practitioner who is qualified to treat a certain spectrum of illnesses. For situations requiring more formal training and experience, you’d see your family doctor. If a health disorder required attention from an expert in a particular field of study, you would seek the help of a specialist.
efficiently with clippers. Groomers are comfortable with a variety of clippers and blade choices. They can handle a wide range of coat types on both bath and brush style pets as well as simple, low maintenance haircuts. They have basic knowledge of how to work with scissors and blenders, getting adequate results for non-discriminating clients.
How in the world do dog groomers and pet stylists get burned out?
Set a realistic goal. The target could be related to reaching a sales goal. What about a customer satisfaction goal like improving client retention rates or rebooking appointments at checkout? Look at sprucing up and reorganizing your salon so it’s more pleasant and easier to work in. Maybe you want to be officially certified in some area that would lend credibility to what you do professionally. Enter a grooming competition – or work toward becoming a consistent winner in the contest area. All of these are super goals, but it’s just the tip of the iceberg. Finds goals that motivate YOU.
Every industry has its own set of technical terms. Those of us behind the grooming table are familiar with them, but have you stopped to think how our terminology sounds to customers? The words we use can paint a very negative picture to the client. Of course, we never intend it that way – we’re just using words and phrases that groomers have used for years.
Although this is a major safety item used in most salons, the term I hear routinely to describe this piece of equipment is the word, “noose.” Every time I hear it, the hackles on the back of MY neck stand up.
Think about how your terms can negatively affect your clients. Most of the time, we are so busy just trying to stay ahead of the grooming game, we never stop to think how we sound to the client. We may love our four-footed customers, but it’s our two-legged clients we really need to win over – gaining their trust – and their business.
If you’ve been watching the news lately, you have probably heard about the newest illness threatening our pets. Canine influenza (CI), or dog flu, is a highly contagious infection that can have serious implications not only for our pets, but for your business and our industry.
Preventing the Flu: Step One
